Privacy Policy

Based on Financial Instruments and Exchange Act, and the Act on Securitization of Assets, ORIX Real Estate Investment Advisors Corporation may acquire personal information of related parties such as sellers, purchasers or tenants (collectively “Customer(s)”) of real estate, trust beneficiary rights, etc. (collectively “Properties”) in the method as described in Section 5 “Methods of Acquiring of Personal Information” during the course of management of the assets (“Business”) which we are entrusted with for the transaction between us and our stakeholders including our customers not just in Japan but also those overseas. To this end, we ensure its collection of personal information of Customers is conducted in an appropriate manner that is in compliance with laws and regulations and treats, manages, and protects this information as its most valuable asset, in accordance with the disclosure below.

This Privacy Policy discloses the purposes for which we process personal information and explains regarding its processing of such personal information.

1. Legal Compliance

We recognize the need for, and is fully committed to, ensuring that all officers and employees are fully aware of and comply with laws and regulations regarding the processing of personal information in order to protect personal information we process and ensures its safety.

2. Continuous Improvement of Compliance Program

We have established a compliance program that includes elements relating to the processing of personal information and periodically reviews those elements and strives to continuously improve them.

3. Scope of Application

This Privacy Policy applies to all personal information that we process in all countries and regions where we have business operations.
For details about our use of cookies, please refer to its “Cookie Policy (https://www.orix.co.jp/oria/en/sitepolicy/)

4. Types of Personal Information

We collect and processes the following personal information regarding Customers.

  1. 1.Contact information: name, address, telephone number, fax number, and email address;
  2. 2.Identifying information: date of birth (age), gender, nationality, place of origin, residence, licenses, photographs, passport, visas or other government-issued identification data, background (education, job history, etc.), company name, job title, and family structure;
  3. 3.Other information about Customers : customer code number, registered seal, or any other description;
  4. 4.Audio and video information: The content of calls made to us to when making inquiries and images from security cameras when at our properties;
  5. 5.Financial information: invoice address, credit or debit card number or other payment-related data, and bank account information;
  6. 6.Details regarding inquiries of the Business;
  7. 7.Locational information and actions on networks: IP address, mobile device locational information, access information for our home page, device settings, log information, usage time, browser version information, operating system, browsing history, user ID, types of information viewed, and cookie and similar data;
  8. 8.Credit information: Information that must be collected pursuant to relevant laws and regulations, such as information for identity confirmation purposes; and
  9. 9.Any other information Customers elect to provide directly to us in connection with the Business..

5. Methods of Acquiring of Personal Information

We collect personal information of Customers through the following means:

  1. 1.Information provided by Customers: acquired though face-to-face, telephone, mail and e-mail interactions, acquired through the filing out of applications, contracts, online forms, and questionnaires;
  2. 2.Information provided by others: acquired through business associates, subcontractors, business partners, company-operated stores, franchise stores, and service providers, etc.;
  3. 3.Technical information acquired during the use of services; and
  4. 4.Information acquired as a result of merger and other transactions that result in business succession.

Customers may refuse to provide personal information to us but the decision not to provide certain personal information to we may result in not being able to provide certain products, services (including the Business) and any other benefit to such Customers.

6. Proper Acquisition

We will not acquire personal information through improper means.

7. Legal Basis for Processing

Our legal basis for processing personal information of Customers will typically be one of the following.

  1. 1.Customers’ consent;
  2. 2.Necessary for implementing the affairs of the Business;
  3. 3.Necessary for us to fulfill its legal obligations;
  4. 4.Necessary to protect vital interests; or
  5. 5.Required for our legitimate interests or those of a third party, provided that if such interests are overridden by interests or fundamental rights and freedoms of Customers, we will not process personal information of Customers. Our legitimate interests are specified in more detail in Section 8 “Purpose for Processing of Personal Information” below.

8. Purpose for Processing of Personal Information

  1. 1.We may process personal information of Customers (including former Customers within the scope necessary for the achievement of the purpose of processing; the same shall apply hereinafter in this Privacy Policy.) within the scope of the purposes of processing outlined below.
    1. To conduct operations of managing assets entrusted to us.
    2. To contact Customers, reply to Customer inquiries or requests for documents, etc.
    3. To report results of management, a balance of assets, results of a deal, etc. to the entrusting party of management of assets.
    4. To carry out settlement of accounts and other operations related to accounting and tax practices of us.
    5. To request the advice of specialists (attorneys, certified public accountants, certified tax accountants, real estate appraisers, judicial clerks, licensed social insurance consultants, etc.)
    6. To conduct operations incidental or related to the above items.
    7. To provide personal information to third parties with the purpose of achieving the above items.
      Third parties to whom personal information is provided for include the partner financial institutions of the entrusting party of management of assets, non-life insurance companies, specialists, the land and building business operators, managers of Properties, those who are interested in purchasing or renting Properties, information processing companies, survey companies, etc.
  2. 2.Restriction due to Purpose of Processing

    We will not handle personal information beyond the scope necessary for achieving the purposes of processing specified as in any of items in paragraph 1 in Section 8 “Purpose for Processing of Personal Information” without prior consent of Customers or except as admitted by laws and regulations.

  3. 3.Change of Purpose of Processing, etc.

    In the event that we are to change the purposes of processing specified in paragraph 1 and 2 in Section 8 “Purpose for Processing of Personal Information”, the method or means of provision to third parties and such, we will promptly disclose the content of changes except for the cases below.

    1. When the notification or disclosure of the purpose of processing to the Customers concerned poses a risk of damage to the life, health, property, or other rights and interests of the Customers or a third party.
    2. When the notification or disclosure of the purpose of processing to the Customers concerned poses a risk to our rights or legitimate interests.
    3. When it is necessary to cooperate with a national agency including administrative agencies, judicial courts, etc. or a local government in implementing the affairs prescribed by laws and regulations and notifying or disclosing the purpose of processing to the Customers is likely to impede such implementation.
    4. When it is considered that the purpose of processing concerned is obvious in the circumstances of the acquisition.
  4. 4.Accurate Retention

    We will endeavor to keep the content of personal information accurate and up to date within the scope necessary for the achievement of the purpose of processing.

9. Protection and Management of Personal Information

We have established internal rules and regulations on the protection of personal information and pays the utmost attention to managing personal information appropriately and protecting against leakage of such personal information. We have also implemented appropriate and reasonable levels of safety measures to protect against unauthorized access, loss, destruction, or alteration of personal information from outside the company.

10. Provision of Personal Information to Third Parties

We will not provide personal information of Customers to third parties (parties that have been entrusted with handling of personal information in whole or in part, and parties who are provided with the personal information when they succeed to a business of the business operator due to a merger or other such circumstances do not constitute third parties in this section) with the exception of cases set forth below.

  1. When the Customer’s consent has been obtained.
  2. When the provision of personal information is based on laws and regulations.
  3. When the provision of personal information is necessary for the protection of life, body or property (including property of corporations) of the Customers and it is difficult to obtain the consent of the Customers.
  4. When the provision of personal information is especially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the Customer.
  5. When the provision of personal information is necessary for cooperating with a national agency, a local government or an individual or a business operator entrusted by either of the former two in implementing the affairs prescribed by laws and regulations and obtaining the consent of the Customer is likely to impede such implementation.

Our website may from time to time contain links to and from websites of its business partners. Please be aware that each of these websites has its own privacy policy and We have no control over how each business partner uses personal information that it receives from Customers. Prior to providing personal information to any of our business partners, please confirm the privacy policy of the relevant third party’s website.

11. Supervision of Employees

When having an employee handle personal information, we will establish appropriate internal management system, and exercise the necessary and appropriate supervision over that employee, such as obtaining from that employee a pledge which obliges him or her to keep personal information confidential, so as to ensure the security management of personal information.

12. Supervision, etc. of Subcontractors

When entrusting all or part of handling of personal information, we will conduct necessary and appropriate supervision of the subcontractor so that the personal information entrusted will be safely managed.

The entrusting of handling of personal information by we will be conducted within the scope necessary for the achievement of the purposes of processing set forth in Section 8 “Purpose for Processing of Personal Information”.

13. Transfers to a Third Country

Personal information of Customers may be transferred to and processed in a country or region other than the one where Customers are located by us or a third party described in Section 10 “Provision of Personal Information to Third Parties” of this Privacy Policy for the purposes set forth in Section 8 “Purpose for Processing of Personal Information” of this Privacy Policy. Such countries and regions include countries that have different standards of data protection than those of the country where Customers are located. We will take all reasonable steps required by applicable law, including the execution of appropriate contracts, to ensure that personal information of Customers is handled in a safe and secure manner and in accordance with this Privacy Policy and applicable data-protection laws and regulations.

14. Customers’ Rights

Customers can exercise the following rights to the extent permitted by laws and regulations of the country or region in which Customers reside.

  1. 1.Notice of intended use of personal information
    Customers can request us inform them of the intended use for Customers’ personal information that we possess. In the event Customers make such a request, we will respond to the request promptly and appropriately in accordance with applicable laws and regulations.
  2. 2.Access to personal information
    Customers have the right to verify whether or not we process personal information about them and, if we process such personal information, Customers have the right to request access to it. Customers also have the right to obtain a copy of their personal information that we process. In the event Customers request our disclosure personal information to them, we will respond to the request promptly and appropriately in accordance with applicable laws and regulations.
  3. 3.Correction of personal information
    If personal information of Customers is inaccurate or incomplete, Customers have the right to request that we correct, supplement or otherwise complete such personal information ("Rectify"). In the event Customers request we Rectify personal information, we will respond to such request promptly and appropriately in accordance with applicable laws and regulations.
  4. 4.Deletion of personal information
    Customers have the right to require us to delete any of their personal information that we process. Provided, however, that we are not obligated to take such action if retention of such personal information is necessary to comply with legal obligations or to assert, enforce or defend its legal rights.
  5. 5.Restrictions on the processing of personal information
    If personal information of Customers processed by we are inaccurate, the processing by we are illegal or it is no longer necessary for us to process the personal information for a particular purpose, Customers have the right to restrict the processing of personal information. However, if we are unable to delete their personal information due to the need to comply with legal or other obligations or Customers do not request deletion of their personal information, we are not obligated to take such action.
  6. 6.Data portability
    If personal information of Customers is (1) personal information provided to us by the Customers, and (2) we process such personal information based on Customers’ consent or in order to perform a contract with Customers, Customers have the right to obtain the personal information held by us with respect to Customers in a structured, commonly used and machine-readable format and the right to transmit such personal information to another controller. Customers also have the right to have us directly transmit such personal information to another controller, where technically feasible.
  7. 7.Withdrawal of consent
    If Customers consent to processing of their personal information, Customers have the right to withdraw their consent at any time without charge. This includes cases where Customers wish to stop receiving marketing communications.
  8. 8.Complaints
    Customers have the right to file a complaint about the processing of personal information by us.

    If Customers wish to exercise the right described above, please contact us through the e-mail address listed in Section 19 “Contact Information for Inquiries about Personal Information” of this Privacy Policy. In order to respond to Customer’s request and protect Customers’ privacy and security, we may request Customers provide information necessary to confirm Customer’s identity. In cases where we are unable to confirm their identity based on the information that we receive from Customer and information in its possession, we may request Customer provide additional information. we are committed to responding to Customer’s request to exercise their rights in accordance with applicable laws and regulations.

    If Customers believe that we are not in compliance with applicable laws and regulations on the protection of personal information, Customers have the right to file a complaint with the competent supervisory authority with oversight over data protection in accordance with applicable laws and regulations.

15. Retention Period for Personal Information

We will generally only retain personal information it collects for a period of time reasonably necessary to achieve the particular business purposes for which we collected the personal information. In some cases, we may need to retain personal information for longer periods of time pursuant to laws or regulations applicable to its business. Personal information that is no longer needed will be promptly deleted.

16. Compliance, etc. with Related Laws and Regulations, etc

We recognize that protecting personal information and maintaining its security requires sufficient understanding of and compliance with Act on the Protection of Personal Information, and other related laws and regulations, norms, etc., and shall ensure the compliance for this aim. Also, we shall appropriately respond to complaints and claims concerning the protection of personal information.

17. Continued Improvement of Privacy Policy

We shall comply with this Privacy Policy and shall review as needed and work toward its continued improvement going forward. Also, when changes are to be made to the Privacy Policy as a result of such reviews, the content shall be posted on this website or in other ways, provided that changes of purposes of processing of personal information will be implemented as prescribed in paragraph 3 in Section 8 “Purpose for Processing of Personal Information”.

18. Party Responsible for Handling Personal Data (Controller)

NIPPON LIFE HAMAMATSUCHO CREA TOWER 2-3-1, Hamamatsu-Cho, Minato-Ku, Tokyo, JAPAN 〒105-0013
ORIX Real Estate Investment Advisors Corporation.

19. Contact Information for Inquiries about Personal Information

Inquiries and proposals concerning the content of this Privacy Policy can be made at the following contact address. However, depending on the content of inquiries and proposals, we may request that the inquiries and proposals be in writing, and need to confirm that they are from the Customer him/herself. Also, please note that depending on the content of inquiries and proposals, there may be cases where responses cannot be made in light of the provisions of Financial Instruments and Exchange Act, Act on the Securitization of Assets, and other related laws and regulations, and where we may require payment of a set fee.

NIPPON LIFE HAMAMATSUCHO CREA TOWER 2-3-1, Hamamatsu-Cho, Minato-Ku, Tokyo, JAPAN 〒105-0013
ORIX Real Estate Investment Advisors Corporation.
General Planning Department
Reception hours: 9:00 to 17:00 except Saturdays, Sundays, holidays (including compensatory holidays) and year-end and New Year holidays
TEL: +81-3-5776-3327+81-3-5776-3327
FAX: +81-3-5776-3329
Email address: oria_info@oria.orix.jp

20. Customer Complaints Office at Authorized Personal Information Protection Organization

We are a covered company of Japan Investment Advisers Association, which is a personal information protection organization authorized based on Act on the Protection of Personal Information. The Association handles consultation and complaints regarding the handling of personal information by its covered companies.

7th Floor of Tokyo Shoken Building 1-5-8, Nihonbashi Kayabacho, Chuo-Ku, Tokyo 〒103-0025
Japan Investment Advisers Association
Secretariat Customer Complaints Office (in charge of personal information)
Reception hours: 9:00 to 17:00 except Saturdays, Sundays, holidays (including compensatory holidays) and year-end and New Year holidays
TEL: +81-3-3663-0505+81-3-3663-0505
Internet address: http://www.jiaa.or.jp/

Changes to this Privacy Policy:

This Privacy Policy may be updated. The date on which this Privacy Policy was most recently updated is noted below.

Last modified: March, 1st, 2022